NJ Financial Services Private Limited (“NJFS”) is committed to addressing customer concerns in a timely, transparent, and efficient manner. Borrowers are encouraged to follow the escalation matrix outlined below for resolution of their grievances.
Borrowers are requested to initially contact our Customer Support team for assistance with any queries or concerns related to loan services.
Email ID: loans.support@njgroup.in
If the concern is not satisfactorily resolved at Level 1, borrowers may escalate the matter to the Grievance Redressal Officer of NJ Financial Services Pvt. Ltd.
Grievance Redressal Officer: Vandana Vasava
Contact No: 02614025849
Working Hours: 10:00 A.M. - 6:00 P.M.
Email ID: loans.grievance@njgroup.in
If the grievance remains unresolved or is outside the purview of NJFS, the borrower may escalate the complaint to the concerned Lender (Regulated Entity), as applicable.
Name of the Lender: NJ Capital Private Limited
Product: Loan Against Securities (LAS) Term Loan
Link of website: https://www.njcapital.in/
Link of Grievance Redressal: https://www.njcapital.in/partner/grivence
Grievance Redressal Email ID: grievance.nbfc@njcapital.in
Name of the Lender: Bajaj Finance Limited
Product: Loan Against Securities (LAS) Facility
Link of website: https://www.bajajfinserv.in/bajaj-finserv-partners
Link of Grievance Redressal: https://www.bajajfinserv.in/grievance-redressal
Grievance Redressal Email ID: grievanceredressalteam@bajafinserv.in
In case “If the complaint raised by Borrower is rejected wholly or partly by the Lender (Regulated Entity) or the borrower is not satisfied with the reply; or where the borrower has not received any reply within 30 days of receipt of complaint by the Lender (Regulated Entity), the said borrower can lodge a complaint” through below mentioned modes:
Online mode:
Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS) - https://cms.rbi.org.in
Physical complaint:
Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh – 160017.”